- Client profile
- Thai national working full time in Thailand · cannot attend offices during working hours · Location: Australia (coordinated with Samut Songkhram)
- Services used
- NAATI certified translation + tax advisory work
- Challenge
- The translated name of an authority did not match its official name — the task was to make this set usable by the receiving authority in Australia in the required format.
- What we did
- confirm the receiving authority's requirements before starting any certification step
- review each original document and produce a checklist of what to fix before filing
- Outcome and indicative timeline
- the risk points were corrected before filing, which reduced the number of revision rounds · more than one working week because several certification layers follow one another
- What mattered most to the client
- flexibility when the applicant is in another province or abroad