- Client profile
- SME owner · several corporate documents are required at the same time · Location: Canada (coordinated with Udon Thani)
- Services used
- family law (marriage, divorce, children) + student visa applications + NAATI certified translation
- Challenge
- The translated name of an authority did not match its official name — the task was to make this set usable by the receiving authority in Canada in the required format.
- What we did
- scan and archive every version with the date of each step recorded
- report the status at each stage until the final handover
- confirm the receiving authority's requirements before starting any certification step
- have a second reviewer proofread the translation independently of the translator
- Outcome and indicative timeline
- the risk points were corrected before filing, which reduced the number of revision rounds · about one working week, depending on the intake cycle
- What mattered most to the client
- status updates without having to chase them