- Client profile
- Thai–foreign married couple · documents are needed on both the Thai and the destination side · Location: Prachin Buri Province
- Services used
- document legalisation and apostille + family law (marriage, divorce, children) + wills and succession
- Challenge
- A name spelling did not match the passport and the file was returned — the task was to make this set usable by the receiving authority in Vietnam in the required format.
- What we did
- confirm the receiving authority's requirements before starting any certification step
- sequence the certification chain correctly without skipping a required step
- Outcome and indicative timeline
- a spare certified set was available for other authorities later on · about one working week, depending on the intake cycle
- What mattered most to the client
- plain-language reasons for each step in the chain