- Client profile
- Thai national working full time in Thailand · cannot attend offices during working hours · Location: Samut Prakan Province
- Services used
- NAATI certified translation + family law (marriage, divorce, children)
- Challenge
- The translated name of an authority did not match its official name — the task was to make this set usable by the receiving authority in the Netherlands in the required format.
- What we did
- confirm the receiving authority's requirements before starting any certification step
- have a second reviewer proofread the translation independently of the translator
- sequence the certification chain correctly without skipping a required step
- review each original document and produce a checklist of what to fix before filing
- Outcome and indicative timeline
- the documents matched the format specified by the receiving authority · about one working week, depending on the intake cycle
- What mattered most to the client
- detailed checking before filing to reduce the chance of a return