- Client profile
- Thai national working full time in Thailand · cannot attend offices during working hours · Location: New Zealand (coordinated with Songkhla)
- Services used
- NAATI certified translation + full-service legal and document certification
- Challenge
- The source document was in a third language and needed a double translation — the task was to make this set usable by the receiving authority in New Zealand in the required format.
- What we did
- report the status at each stage until the final handover
- confirm the receiving authority's requirements before starting any certification step
- review each original document and produce a checklist of what to fix before filing
- Outcome and indicative timeline
- the risk points were corrected before filing, which reduced the number of revision rounds · several working days, depending on the queue at the authority
- What mattered most to the client
- clear steps and knowing in advance what has to be prepared