- Client profile
- Thai national living overseas · relies on a relative in Thailand acting under a power of attorney · Location: Chiang Rai Province
- Services used
- specialist court and medical interpreting + family law (marriage, divorce, children)
- Challenge
- It was unclear whether an apostille or embassy legalisation applied — the task was to make this set usable by the receiving authority in Norway in the required format.
- What we did
- book queue slots so that the document flow matches the client's own deadline
- compare the spelling of names against the passport and the main reference documents
- have a second reviewer proofread the translation independently of the translator
- Outcome and indicative timeline
- the client was able to file within the planned timeframe · several working days, depending on the queue at the authority
- What mattered most to the client
- status updates without having to chase them