- Client profile
- Thai national living overseas · relies on a relative in Thailand acting under a power of attorney · Location: Switzerland (coordinated with Buri Ram)
- Services used
- specialist court and medical interpreting + interpreting services
- Challenge
- A name spelling did not match the passport and the file was returned — the task was to make this set usable by the receiving authority in Switzerland in the required format.
- What we did
- compare the spelling of names against the passport and the main reference documents
- book queue slots so that the document flow matches the client's own deadline
- draft a power of attorney that covers every step to be handled on the client's behalf
- Outcome and indicative timeline
- the risk points were corrected before filing, which reduced the number of revision rounds · about one working week, depending on the intake cycle
- What mattered most to the client
- flexibility when the applicant is in another province or abroad