- Client profile
- Foreign resident in Thailand · needs a bilingual set with an English explanation · Location: Spain (coordinated with Nakhon Ratchasima)
- Services used
- certified translation + family law (marriage, divorce, children)
- Challenge
- A name spelling did not match the passport and the file was returned — the task was to make this set usable by the receiving authority in Spain in the required format.
- What we did
- prepare the translation using the official names the authorities themselves use
- sequence the certification chain correctly without skipping a required step
- scan and archive every version with the date of each step recorded
- confirm the receiving authority's requirements before starting any certification step
- Outcome and indicative timeline
- the client was able to file within the planned timeframe · about one working week, depending on the intake cycle
- What mattered most to the client
- status updates without having to chase them