- Client profile
- Retired foreign resident · documents are renewed on a yearly cycle · Location: Vietnam (coordinated with Lampang)
- Services used
- certified translation + family law (marriage, divorce, children)
- Challenge
- The receiving authority asked for a recently issued document — the task was to make this set usable by the receiving authority in Vietnam in the required format.
- What we did
- report the status at each stage until the final handover
- confirm the receiving authority's requirements before starting any certification step
- sequence the certification chain correctly without skipping a required step
- scan and archive every version with the date of each step recorded
- Outcome and indicative timeline
- the documents matched the format specified by the receiving authority · about one working week, depending on the intake cycle
- What mattered most to the client
- clear steps and knowing in advance what has to be prepared