- Client profile
- Thai national working full time in Thailand · cannot attend offices during working hours · Location: Surat Thani Province
- Services used
- certified translation + family law (marriage, divorce, children)
- Challenge
- The same set had to serve several authorities at once — the task was to make this set usable by the receiving authority in New Zealand in the required format.
- What we did
- prepare the translation using the official names the authorities themselves use
- sequence the certification chain correctly without skipping a required step
- review each original document and produce a checklist of what to fix before filing
- Outcome and indicative timeline
- the client was able to file within the planned timeframe · several working days, depending on the queue at the authority
- What mattered most to the client
- plain-language reasons for each step in the chain