- Client profile
- Thai national working full time in Thailand · cannot attend offices during working hours · Location: Australia (coordinated with Trat)
- Services used
- Thai citizenship and permanent residence + full-service legal and document certification
- Challenge
- It was unclear whether an apostille or embassy legalisation applied — the task was to make this set usable by the receiving authority in Australia in the required format.
- What we did
- sequence the certification chain correctly without skipping a required step
- review each original document and produce a checklist of what to fix before filing
- Outcome and indicative timeline
- the risk points were corrected before filing, which reduced the number of revision rounds · several working days, depending on the queue at the authority
- What mattered most to the client
- plain-language reasons for each step in the chain