- Client profile
- Thai national living overseas · relies on a relative in Thailand acting under a power of attorney · Location: Finland (coordinated with Uthai Thani)
- Services used
- Thai citizenship and permanent residence + family law (marriage, divorce, children) + document legalisation and apostille
- Challenge
- The translated name of an authority did not match its official name — the task was to make this set usable by the receiving authority in Finland in the required format.
- What we did
- review each original document and produce a checklist of what to fix before filing
- have a second reviewer proofread the translation independently of the translator
- draft a power of attorney that covers every step to be handled on the client's behalf
- compare the spelling of names against the passport and the main reference documents
- Outcome and indicative timeline
- the set was accepted by the receiving office without a repeat filing in the same round · about one working week, depending on the intake cycle
- What mattered most to the client
- status updates without having to chase them