- Client profile
- Thai national living overseas · relies on a relative in Thailand acting under a power of attorney · Location: Amnat Charoen Province
- Services used
- Thai citizenship and permanent residence + family law (marriage, divorce, children)
- Challenge
- The previous copy was too faint for the seal to be read — the task was to make this set usable by the receiving authority in Norway in the required format.
- What we did
- compare the spelling of names against the passport and the main reference documents
- review each original document and produce a checklist of what to fix before filing
- have a second reviewer proofread the translation independently of the translator
- Outcome and indicative timeline
- the documents matched the format specified by the receiving authority · about one working week, depending on the intake cycle
- What mattered most to the client
- status updates without having to chase them