- Client profile
- Thai national living overseas · relies on a relative in Thailand acting under a power of attorney · Location: Samut Songkhram Province
- Services used
- Thai citizenship and permanent residence + notarial certification + document legalisation and apostille
- Challenge
- The source document was in a third language and needed a double translation — the task was to make this set usable by the receiving authority in Austria in the required format.
- What we did
- have a second reviewer proofread the translation independently of the translator
- scan and archive every version with the date of each step recorded
- book queue slots so that the document flow matches the client's own deadline
- compare the spelling of names against the passport and the main reference documents
- Outcome and indicative timeline
- the risk points were corrected before filing, which reduced the number of revision rounds · several working days, depending on the queue at the authority
- What mattered most to the client
- plain-language reasons for each step in the chain