- Client profile
- Thai–foreign married couple · documents are needed on both the Thai and the destination side · Location: Vietnam (coordinated with Udon Thani)
- Services used
- Thai citizenship and permanent residence + Thai civil registration and government paperwork + MFA consular legalisation
- Challenge
- A name spelling did not match the passport and the file was returned — the task was to make this set usable by the receiving authority in Vietnam in the required format.
- What we did
- prepare the translation using the official names the authorities themselves use
- sequence the certification chain correctly without skipping a required step
- Outcome and indicative timeline
- the risk points were corrected before filing, which reduced the number of revision rounds · about one working week, depending on the intake cycle
- What mattered most to the client
- detailed checking before filing to reduce the chance of a return