- Client profile
- SME owner · several corporate documents are required at the same time · Location: Phrae Province
- Services used
- MFA consular legalisation + family law (marriage, divorce, children)
- Challenge
- A name spelling did not match the passport and the file was returned — the task was to make this set usable by the receiving authority in the Netherlands in the required format.
- What we did
- draft a power of attorney that covers every step to be handled on the client's behalf
- prepare the translation using the official names the authorities themselves use
- sequence the certification chain correctly without skipping a required step
- have a second reviewer proofread the translation independently of the translator
- Outcome and indicative timeline
- the documents matched the format specified by the receiving authority · several working days, depending on the queue at the authority
- What mattered most to the client
- status updates without having to chase them