- Client profile
- Retired foreign resident · documents are renewed on a yearly cycle · Location: Sa Kaeo Province
- Services used
- family law (marriage, divorce, children) + debt recovery and execution of judgment + interpreting services
- Challenge
- The receiving authority asked for a recently issued document — the task was to make this set usable by the receiving authority in Saudi Arabia in the required format.
- What we did
- book queue slots so that the document flow matches the client's own deadline
- compare the spelling of names against the passport and the main reference documents
- have a second reviewer proofread the translation independently of the translator
- scan and archive every version with the date of each step recorded
- Outcome and indicative timeline
- the risk points were corrected before filing, which reduced the number of revision rounds · about one working week, depending on the intake cycle
- What mattered most to the client
- detailed checking before filing to reduce the chance of a return