- Client profile
- Thai national living overseas · relies on a relative in Thailand acting under a power of attorney · Location: Denmark (coordinated with Uthai Thani)
- Services used
- family law (marriage, divorce, children) + specialist court and medical interpreting
- Challenge
- A name spelling did not match the passport and the file was returned — the task was to make this set usable by the receiving authority in Denmark in the required format.
- What we did
- confirm the receiving authority's requirements before starting any certification step
- sequence the certification chain correctly without skipping a required step
- have a second reviewer proofread the translation independently of the translator
- compare the spelling of names against the passport and the main reference documents
- Outcome and indicative timeline
- the risk points were corrected before filing, which reduced the number of revision rounds · about one working week, depending on the intake cycle
- What mattered most to the client
- detailed checking before filing to reduce the chance of a return