- Client profile
- Thai national living overseas · relies on a relative in Thailand acting under a power of attorney · Location: Pathum Thani Province
- Services used
- document legalisation and apostille + family law (marriage, divorce, children)
- Challenge
- The translated name of an authority did not match its official name — the task was to make this set usable by the receiving authority in Norway in the required format.
- What we did
- sequence the certification chain correctly without skipping a required step
- review each original document and produce a checklist of what to fix before filing
- have a second reviewer proofread the translation independently of the translator
- compare the spelling of names against the passport and the main reference documents
- Outcome and indicative timeline
- the documents matched the format specified by the receiving authority · about one working week, depending on the intake cycle
- What mattered most to the client
- detailed checking before filing to reduce the chance of a return