- Client profile
- Retired foreign resident · documents are renewed on a yearly cycle · Location: Singapore (coordinated with Kamphaeng Phet)
- Services used
- document legalisation and apostille + family law (marriage, divorce, children)
- Challenge
- There was a fixed filing date at the receiving authority — the task was to make this set usable by the receiving authority in Singapore in the required format.
- What we did
- confirm the receiving authority's requirements before starting any certification step
- scan and archive every version with the date of each step recorded
- Outcome and indicative timeline
- the set was accepted by the receiving office without a repeat filing in the same round · several working days, depending on the queue at the authority
- What mattered most to the client
- plain-language reasons for each step in the chain