- Client profile
- Thai national living overseas · relies on a relative in Thailand acting under a power of attorney · Location: Switzerland (coordinated with Phatthalung)
- Services used
- litigation and dispute resolution + Thai civil registration and government paperwork + family law (marriage, divorce, children)
- Challenge
- The same set had to serve several authorities at once — the task was to make this set usable by the receiving authority in Switzerland in the required format.
- What we did
- report the status at each stage until the final handover
- book queue slots so that the document flow matches the client's own deadline
- draft a power of attorney that covers every step to be handled on the client's behalf
- compare the spelling of names against the passport and the main reference documents
- Outcome and indicative timeline
- the documents matched the format specified by the receiving authority · about one working week, depending on the intake cycle
- What mattered most to the client
- status updates without having to chase them