- Client profile
- Thai national working full time in Thailand · cannot attend offices during working hours · Location: the Netherlands (coordinated with Songkhla)
- Services used
- litigation and dispute resolution + family law (marriage, divorce, children)
- Challenge
- It was unclear whether an apostille or embassy legalisation applied — the task was to make this set usable by the receiving authority in the Netherlands in the required format.
- What we did
- sequence the certification chain correctly without skipping a required step
- have a second reviewer proofread the translation independently of the translator
- review each original document and produce a checklist of what to fix before filing
- Outcome and indicative timeline
- a spare certified set was available for other authorities later on · about one working week, depending on the intake cycle
- What mattered most to the client
- clear steps and knowing in advance what has to be prepared