- Client profile
- Retired foreign resident · documents are renewed on a yearly cycle · Location: Maha Sarakham Province
- Services used
- full-service legal and document certification + family law (marriage, divorce, children)
- Challenge
- The same set had to serve several authorities at once — the task was to make this set usable by the receiving authority in Malaysia in the required format.
- What we did
- prepare the translation using the official names the authorities themselves use
- compare the spelling of names against the passport and the main reference documents
- confirm the receiving authority's requirements before starting any certification step
- scan and archive every version with the date of each step recorded
- Outcome and indicative timeline
- the client was able to file within the planned timeframe · several working days, depending on the queue at the authority
- What mattered most to the client
- clear steps and knowing in advance what has to be prepared