- Client profile
- Retired foreign resident · documents are renewed on a yearly cycle · Location: Singapore (coordinated with Bangkok)
- Services used
- full-service legal and document certification + interpreting services + family law (marriage, divorce, children)
- Challenge
- There was a fixed filing date at the receiving authority — the task was to make this set usable by the receiving authority in Singapore in the required format.
- What we did
- have a second reviewer proofread the translation independently of the translator
- scan and archive every version with the date of each step recorded
- confirm the receiving authority's requirements before starting any certification step
- Outcome and indicative timeline
- the risk points were corrected before filing, which reduced the number of revision rounds · more than one working week because several certification layers follow one another
- What mattered most to the client
- plain-language reasons for each step in the chain