- Client profile
- SME owner · several corporate documents are required at the same time · Location: Maha Sarakham Province
- Services used
- NAATI certified translation + family law (marriage, divorce, children) + criminal defence matters
- Challenge
- The old document no longer matched the current format requirements — the task was to make this set usable by the receiving authority in the United States in the required format.
- What we did
- scan and archive every version with the date of each step recorded
- book queue slots so that the document flow matches the client's own deadline
- compare the spelling of names against the passport and the main reference documents
- have a second reviewer proofread the translation independently of the translator
- Outcome and indicative timeline
- the client was able to file within the planned timeframe · several working days, depending on the queue at the authority
- What mattered most to the client
- detailed checking before filing to reduce the chance of a return