- Client profile
- Thai national working full time in Thailand · cannot attend offices during working hours · Location: France (coordinated with Chonburi)
- Services used
- notarial certification + family law (marriage, divorce, children) + NAATI certified translation
- Challenge
- A name spelling did not match the passport and the file was returned — the task was to make this set usable by the receiving authority in France in the required format.
- What we did
- report the status at each stage until the final handover
- confirm the receiving authority's requirements before starting any certification step
- sequence the certification chain correctly without skipping a required step
- review each original document and produce a checklist of what to fix before filing
- Outcome and indicative timeline
- the risk points were corrected before filing, which reduced the number of revision rounds · more than one working week because several certification layers follow one another
- What mattered most to the client
- clear steps and knowing in advance what has to be prepared