- Client profile
- Thai national working full time in Thailand · cannot attend offices during working hours · Location: Lampang Province
- Services used
- notarial certification + MFA consular legalisation + document legalisation and apostille
- Challenge
- The translated name of an authority did not match its official name — the task was to make this set usable by the receiving authority in the United Kingdom in the required format.
- What we did
- book queue slots so that the document flow matches the client's own deadline
- prepare the translation using the official names the authorities themselves use
- compare the spelling of names against the passport and the main reference documents
- review each original document and produce a checklist of what to fix before filing
- Outcome and indicative timeline
- the risk points were corrected before filing, which reduced the number of revision rounds · about one working week, depending on the intake cycle
- What mattered most to the client
- status updates without having to chase them