- Client profile
- Foreign resident in Thailand · needs a bilingual set with an English explanation · Location: Prachin Buri Province
- Services used
- Thai police clearance certificates + NAATI certified translation + family law (marriage, divorce, children)
- Challenge
- A name spelling did not match the passport and the file was returned — the task was to make this set usable by the receiving authority in Ireland in the required format.
- What we did
- draft a power of attorney that covers every step to be handled on the client's behalf
- report the status at each stage until the final handover
- confirm the receiving authority's requirements before starting any certification step
- Outcome and indicative timeline
- a spare certified set was available for other authorities later on · several working days, depending on the queue at the authority
- What mattered most to the client
- plain-language reasons for each step in the chain