- Client profile
- SME owner · several corporate documents are required at the same time · Location: Phatthalung Province
- Services used
- Thai police clearance certificates + family law (marriage, divorce, children)
- Challenge
- The translated name of an authority did not match its official name — the task was to make this set usable by the receiving authority in New Zealand in the required format.
- What we did
- review each original document and produce a checklist of what to fix before filing
- confirm the receiving authority's requirements before starting any certification step
- have a second reviewer proofread the translation independently of the translator
- Outcome and indicative timeline
- the set was accepted by the receiving office without a repeat filing in the same round · several working days, depending on the queue at the authority
- What mattered most to the client
- plain-language reasons for each step in the chain