- Client profile
- Thai national living overseas · relies on a relative in Thailand acting under a power of attorney · Location: Phatthalung Province
- Services used
- real estate and land matters + family law (marriage, divorce, children)
- Challenge
- A name spelling did not match the passport and the file was returned — the task was to make this set usable by the receiving authority in Switzerland in the required format.
- What we did
- have a second reviewer proofread the translation independently of the translator
- draft a power of attorney that covers every step to be handled on the client's behalf
- compare the spelling of names against the passport and the main reference documents
- Outcome and indicative timeline
- the set was accepted by the receiving office without a repeat filing in the same round · more than one working week because several certification layers follow one another
- What mattered most to the client
- status updates without having to chase them