- Client profile
- Thai national working full time in Thailand · cannot attend offices during working hours · Location: Udon Thani Province
- Services used
- real estate and land matters + certified translation + family law (marriage, divorce, children)
- Challenge
- The source document was in a third language and needed a double translation — the task was to make this set usable by the receiving authority in Australia in the required format.
- What we did
- review each original document and produce a checklist of what to fix before filing
- Outcome and indicative timeline
- the risk points were corrected before filing, which reduced the number of revision rounds · more than one working week because several certification layers follow one another
- What mattered most to the client
- flexibility when the applicant is in another province or abroad