- Client profile
- Student applying to study abroad · the institution deadline drives the timeline · Location: South Africa (coordinated with Yala)
- Services used
- specialist court and medical interpreting + family law (marriage, divorce, children) + litigation and dispute resolution
- Challenge
- A name spelling did not match the passport and the file was returned — the task was to make this set usable by the receiving authority in South Africa in the required format.
- What we did
- review each original document and produce a checklist of what to fix before filing
- have a second reviewer proofread the translation independently of the translator
- draft a power of attorney that covers every step to be handled on the client's behalf
- prepare the translation using the official names the authorities themselves use
- Outcome and indicative timeline
- a spare certified set was available for other authorities later on · about one working week, depending on the intake cycle
- What mattered most to the client
- detailed checking before filing to reduce the chance of a return