- Client profile
- Thai national living overseas · relies on a relative in Thailand acting under a power of attorney · Location: Switzerland (coordinated with Udon Thani)
- Services used
- specialist court and medical interpreting + criminal defence matters + family law (marriage, divorce, children)
- Challenge
- It was unclear whether an apostille or embassy legalisation applied — the task was to make this set usable by the receiving authority in Switzerland in the required format.
- What we did
- scan and archive every version with the date of each step recorded
- book queue slots so that the document flow matches the client's own deadline
- draft a power of attorney that covers every step to be handled on the client's behalf
- compare the spelling of names against the passport and the main reference documents
- Outcome and indicative timeline
- a spare certified set was available for other authorities later on · more than one working week because several certification layers follow one another
- What mattered most to the client
- clear steps and knowing in advance what has to be prepared