- Client profile
- Thai national living overseas · relies on a relative in Thailand acting under a power of attorney · Location: Switzerland (coordinated with Surin)
- Services used
- specialist court and medical interpreting + family law (marriage, divorce, children) + certified translation
- Challenge
- The source document was in a third language and needed a double translation — the task was to make this set usable by the receiving authority in Switzerland in the required format.
- What we did
- review each original document and produce a checklist of what to fix before filing
- book queue slots so that the document flow matches the client's own deadline
- draft a power of attorney that covers every step to be handled on the client's behalf
- compare the spelling of names against the passport and the main reference documents
- Outcome and indicative timeline
- the client was able to file within the planned timeframe · about one working week, depending on the intake cycle
- What mattered most to the client
- plain-language reasons for each step in the chain