- Client profile
- Retired foreign resident · documents are renewed on a yearly cycle · Location: Lamphun Province
- Services used
- specialist court and medical interpreting + family law (marriage, divorce, children)
- Challenge
- The same set had to serve several authorities at once — the task was to make this set usable by the receiving authority in Vietnam in the required format.
- What we did
- review each original document and produce a checklist of what to fix before filing
- confirm the receiving authority's requirements before starting any certification step
- sequence the certification chain correctly without skipping a required step
- scan and archive every version with the date of each step recorded
- Outcome and indicative timeline
- the risk points were corrected before filing, which reduced the number of revision rounds · about one working week, depending on the intake cycle
- What mattered most to the client
- flexibility when the applicant is in another province or abroad