- Client profile
- Thai national living overseas · relies on a relative in Thailand acting under a power of attorney · Location: Sweden (coordinated with Nakhon Nayok)
- Services used
- specialist court and medical interpreting + Thai citizenship and permanent residence
- Challenge
- A name spelling did not match the passport and the file was returned — the task was to make this set usable by the receiving authority in Sweden in the required format.
- What we did
- scan and archive every version with the date of each step recorded
- report the status at each stage until the final handover
- prepare the translation using the official names the authorities themselves use
- compare the spelling of names against the passport and the main reference documents
- Outcome and indicative timeline
- the risk points were corrected before filing, which reduced the number of revision rounds · several working days, depending on the queue at the authority
- What mattered most to the client
- clear steps and knowing in advance what has to be prepared