- Client profile
- Retired foreign resident · documents are renewed on a yearly cycle · Location: Singapore (coordinated with Kamphaeng Phet)
- Services used
- student visa applications + family law (marriage, divorce, children)
- Challenge
- It was unclear whether an apostille or embassy legalisation applied — the task was to make this set usable by the receiving authority in Singapore in the required format.
- What we did
- have a second reviewer proofread the translation independently of the translator
- scan and archive every version with the date of each step recorded
- confirm the receiving authority's requirements before starting any certification step
- Outcome and indicative timeline
- the set was accepted by the receiving office without a repeat filing in the same round · about one working week, depending on the intake cycle
- What mattered most to the client
- status updates without having to chase them