- Client profile
- SME owner · several corporate documents are required at the same time · Location: Nakhon Nayok Province
- Services used
- student visa applications + tax advisory work
- Challenge
- A name spelling did not match the passport and the file was returned — the task was to make this set usable by the receiving authority in Canada in the required format.
- What we did
- report the status at each stage until the final handover
- confirm the receiving authority's requirements before starting any certification step
- have a second reviewer proofread the translation independently of the translator
- Outcome and indicative timeline
- the risk points were corrected before filing, which reduced the number of revision rounds · about one working week, depending on the intake cycle
- What mattered most to the client
- detailed checking before filing to reduce the chance of a return