- Client profile
- Retired foreign resident · documents are renewed on a yearly cycle · Location: Phra Nakhon Si Ayutthaya Province
- Services used
- certified translation + family law (marriage, divorce, children)
- Challenge
- The same set had to serve several authorities at once — the task was to make this set usable by the receiving authority in Malaysia in the required format.
- What we did
- compare the spelling of names against the passport and the main reference documents
- review each original document and produce a checklist of what to fix before filing
- confirm the receiving authority's requirements before starting any certification step
- scan and archive every version with the date of each step recorded
- Outcome and indicative timeline
- the documents matched the format specified by the receiving authority · several working days, depending on the queue at the authority
- What mattered most to the client
- plain-language reasons for each step in the chain