- Client profile
- Thai national working full time in Thailand · cannot attend offices during working hours · Location: Chai Nat Province
- Services used
- certified translation + family law (marriage, divorce, children)
- Challenge
- The previous copy was too faint for the seal to be read — the task was to make this set usable by the receiving authority in the United States in the required format.
- What we did
- scan and archive every version with the date of each step recorded
- book queue slots so that the document flow matches the client's own deadline
- compare the spelling of names against the passport and the main reference documents
- review each original document and produce a checklist of what to fix before filing
- Outcome and indicative timeline
- the set was accepted by the receiving office without a repeat filing in the same round · several working days, depending on the queue at the authority
- What mattered most to the client
- flexibility when the applicant is in another province or abroad