- Client profile
- Retired foreign resident · documents are renewed on a yearly cycle · Location: Saraburi Province
- Services used
- wills and succession + interpreting services
- Challenge
- The same set had to serve several authorities at once — the task was to make this set usable by the receiving authority in Israel in the required format.
- What we did
- review each original document and produce a checklist of what to fix before filing
- confirm the receiving authority's requirements before starting any certification step
- have a second reviewer proofread the translation independently of the translator
- scan and archive every version with the date of each step recorded
- Outcome and indicative timeline
- the risk points were corrected before filing, which reduced the number of revision rounds · about one working week, depending on the intake cycle
- What mattered most to the client
- detailed checking before filing to reduce the chance of a return