- Client profile
- Thai national living overseas · relies on a relative in Thailand acting under a power of attorney · Location: Nakhon Nayok Province
- Services used
- accounting and financial statement work + family law (marriage, divorce, children)
- Challenge
- The translated name of an authority did not match its official name — the task was to make this set usable by the receiving authority in Austria in the required format.
- What we did
- have a second reviewer proofread the translation independently of the translator
- scan and archive every version with the date of each step recorded
- book queue slots so that the document flow matches the client's own deadline
- compare the spelling of names against the passport and the main reference documents
- Outcome and indicative timeline
- a spare certified set was available for other authorities later on · about one working week, depending on the intake cycle
- What mattered most to the client
- plain-language reasons for each step in the chain