- Client profile
- Thai national working full time in Thailand · cannot attend offices during working hours · Location: New Zealand (coordinated with Ubon Ratchathani)
- Services used
- accounting and financial statement work + family law (marriage, divorce, children)
- Challenge
- The translated name of an authority did not match its official name — the task was to make this set usable by the receiving authority in New Zealand in the required format.
- What we did
- scan and archive every version with the date of each step recorded
- confirm the receiving authority's requirements before starting any certification step
- review each original document and produce a checklist of what to fix before filing
- Outcome and indicative timeline
- the set was accepted by the receiving office without a repeat filing in the same round · about one working week, depending on the intake cycle
- What mattered most to the client
- clear steps and knowing in advance what has to be prepared