- Client profile
- Thai national living overseas · relies on a relative in Thailand acting under a power of attorney · Location: Nong Bua Lam Phu Province
- Services used
- Thai civil registration and government paperwork + accounting and financial statement work + company registration in Thailand
- Challenge
- The same set had to serve several authorities at once — the task was to make this set usable by the receiving authority in Austria in the required format.
- What we did
- scan and archive every version with the date of each step recorded
- report the status at each stage until the final handover
- book queue slots so that the document flow matches the client's own deadline
- compare the spelling of names against the passport and the main reference documents
- Outcome and indicative timeline
- the risk points were corrected before filing, which reduced the number of revision rounds · about one working week, depending on the intake cycle
- What mattered most to the client
- plain-language reasons for each step in the chain