- Client profile
- Thai national working full time in Thailand · cannot attend offices during working hours · Location: Trat Province
- Services used
- Thai civil registration and government paperwork + family law (marriage, divorce, children) + tax advisory work
- Challenge
- A name spelling did not match the passport and the file was returned — the task was to make this set usable by the receiving authority in the United Kingdom in the required format.
- What we did
- review each original document and produce a checklist of what to fix before filing
- have a second reviewer proofread the translation independently of the translator
- compare the spelling of names against the passport and the main reference documents
- Outcome and indicative timeline
- the set was accepted by the receiving office without a repeat filing in the same round · about one working week, depending on the intake cycle
- What mattered most to the client
- detailed checking before filing to reduce the chance of a return