- Client profile
- Thai national living overseas · relies on a relative in Thailand acting under a power of attorney · Location: Nan Province
- Services used
- Thai citizenship and permanent residence + interpreting services
- Challenge
- The source document was in a third language and needed a double translation — the task was to make this set usable by the receiving authority in Belgium in the required format.
- What we did
- review each original document and produce a checklist of what to fix before filing
- book queue slots so that the document flow matches the client's own deadline
- prepare the translation using the official names the authorities themselves use
- compare the spelling of names against the passport and the main reference documents
- Outcome and indicative timeline
- the risk points were corrected before filing, which reduced the number of revision rounds · about one working week, depending on the intake cycle
- What mattered most to the client
- plain-language reasons for each step in the chain