- Client profile
- SME owner · several corporate documents are required at the same time · Location: Sukhothai Province
- Services used
- Thai citizenship and permanent residence + family law (marriage, divorce, children)
- Challenge
- There was a fixed filing date at the receiving authority — the task was to make this set usable by the receiving authority in Australia in the required format.
- What we did
- book queue slots so that the document flow matches the client's own deadline
- compare the spelling of names against the passport and the main reference documents
- review each original document and produce a checklist of what to fix before filing
- have a second reviewer proofread the translation independently of the translator
- Outcome and indicative timeline
- a spare certified set was available for other authorities later on · about one working week, depending on the intake cycle
- What mattered most to the client
- flexibility when the applicant is in another province or abroad