- Client profile
- Family with a minor child · parental consent documents are part of the set · Location: Yala Province
- Services used
- MFA consular legalisation + family law (marriage, divorce, children)
- Challenge
- A name spelling did not match the passport and the file was returned — the task was to make this set usable by the receiving authority in Portugal in the required format.
- What we did
- scan and archive every version with the date of each step recorded
- prepare the translation using the official names the authorities themselves use
- book queue slots so that the document flow matches the client's own deadline
- Outcome and indicative timeline
- a spare certified set was available for other authorities later on · several working days, depending on the queue at the authority
- What mattered most to the client
- detailed checking before filing to reduce the chance of a return