- Client profile
- Thai national living overseas · relies on a relative in Thailand acting under a power of attorney · Location: Austria (coordinated with Nakhon Ratchasima)
- Services used
- MFA consular legalisation + family law (marriage, divorce, children)
- Challenge
- The receiving authority asked for a recently issued document — the task was to make this set usable by the receiving authority in Austria in the required format.
- What we did
- book queue slots so that the document flow matches the client's own deadline
- report the status at each stage until the final handover
- compare the spelling of names against the passport and the main reference documents
- Outcome and indicative timeline
- the documents matched the format specified by the receiving authority · several working days, depending on the queue at the authority
- What mattered most to the client
- detailed checking before filing to reduce the chance of a return