- Client profile
- Thai national working full time in Thailand · cannot attend offices during working hours · Location: Nakhon Ratchasima Province
- Services used
- criminal defence matters + family law (marriage, divorce, children)
- Challenge
- The receiving authority asked for a recently issued document — the task was to make this set usable by the receiving authority in Canada in the required format.
- What we did
- sequence the certification chain correctly without skipping a required step
- scan and archive every version with the date of each step recorded
- confirm the receiving authority's requirements before starting any certification step
- review each original document and produce a checklist of what to fix before filing
- Outcome and indicative timeline
- a spare certified set was available for other authorities later on · several working days, depending on the queue at the authority
- What mattered most to the client
- status updates without having to chase them